• online grievance redressal system

WHAT IS ONLINE GRIEVANCE REDRESSAL SYSTEM?

Grievance Redressal System commonly abbreviated as GRS is a mechanism, which allows reception and redressal of complaints or grievances by stakeholders of private or public institutions, enabling prompt actions on any issues raised by them thus allowing for better services.

Unlike conventional grievance Redressal mode where complaints are addressed in the form of letters or application, the online portal proves more robust as it successfully captures the true state of customer satisfaction.

AICTE Norms on the provision of an online platform for Institutions on Grievance Redressal:

  • In a statement issued by the Human and Resource Minister in 2012, it was stated that every higher institution will have a Grievance Redressal System to address the complaints of students, faculty and non-teaching staff members.
  • The All India Council for Technical Education (AICTE) issued a directive in 2012 making it mandatory for all its affiliated education institutions to provide a Grievance Redressal mechanism that could receive and dispose of grievances online.
  • According to AICTE, an annual report of a number of complaints received, disposed and pending are required to be submitted by every institution affiliated to it.
  • The institute will also take the performance of the online grievance redressal system as a factor in renewing the approval of the institution every year.


At Appicial, we design & develop a complete Online Grievance Redressal System for institutions at the most affordable price.

GRIEVANCE REDRESSAL SYSTEM - A MUST FOR PROFESSIONAL COLLEGES

In an initiative towards making education more responsive, transparent and efficient across educational institutions, the HRD Minister had emphasized the need of an online Grievance System not only for students but also for faculty and non-teaching staff.

A “Grievance” or a complaint can be described as a statement expressing dissatisfaction about an action/service or lack of service in the institution requiring immediate remedial action.

Appicial’s Grievance Redressal platform available online is a comprehensive solution to streamline the complaint handling in your institution with immediate effect.

With this system in place, all grievances from students, teachers and staff members shall be timely addressed which will promote transparency in the institutional practices and harmony among the members.

WHAT ARE THE BENEFITS OF AN ONLINE GRIEVANCE REDRESSAL SYSTEM?

  • Using a robust Grievance Redressal System in place, every technical and management institution in the country will be able to ensure greater accountability, responsiveness and fair practice.
  • As the system is built within a strong framework to accurately capture feedback on the administration’s performance, this will help to correctly evaluate the efficiency of institutes by higher authorities.
  • The online Grievance Redressal has an edge over traditional complain registering procedures as it is more streamlined and allows a systematic approach to addressing problems and coming up with their concerned solutions.
  • Using the online GRS, all kinds of grievances pertaining to attendance, admission, examination, discipline, evaluation, following rules and regulations, violation of practices and other academic as well as non-academic matters can be addressed.

The main advantage of this online portal is to prevent unfair practices within educational institutions while providing an efficient mechanism to address complaints and grievances. Moreover, it helps the grievance cell member to inquire and analyze complaints in a strictly transparent and confidential manner. Some of the advantages of the online grievance redressal system that can be brought to light are:

  • Provide security and confidence to the victim/affected person to come forward and register complaints without intimidation or fear.
  • Allowing reception and redressal of complaints and their solutions in a speedy, transparent manner.
  • Round the clock availability in comparison to paper-based complain systems.
  • Automation of complete grievance procedures right from registration to closure.

WHY CHOOSE APPICIAL FOR GRIEVANCE REDRESSAL SYSTEM?

The Online Grievance Redressal System comprises two interfaces. A fully automated system that has an interface for managing grievances of students and admin and a cell member ‘s interface for managing the entire system.

Secure Login

We provide an absolutely safe login into the system using a unique username and password.

Client Area

A user can access the grievance system frontend through website's admin panel.

User Roles

We allow the feature to manage user roles according to customer requirements.

Ticket System

With a simple ticket system in a place, all complaints can be tracked and managed from grievance's admin panel.

Custom Fields

We allow the addition of custom fields as per client requirements. This allows modifications and convenience easily without much hassle.

Admin Panel

A robust admin panel that includes dashboards, complaints, tickets, reports, members and ratings to manage all functions at one roof.

PROCESS / STEPS OF USING THE ONLINE GRIEVANCE REDRESSAL SYSTEM

  • A student, staff or faculty member who needs to lodge a complaint should register themselves in the website by entering their valid credentials.
  • Upon successful registration of complaint, the user will be given a complaint ID (acknowledgment number) that should be noted for future reference.
  • The system will automatically send complaint alert to admin prompting them to take appropriate action.
  • Once the complaint authenticity is verified by the admin, it is taken forward to cell members who deal with such issues to deliver action.
  • The action is once taken shows complaint resolved and can be viewed by the user. The user can reopen the case if they are not satisfied with the action.
  • The authorities and stakeholders of the institution find it extremely effective in online grievance mechanism as it lets them handle and resolve issues at every step in a highly confidential manner with the help of alerts/SMS’s and Emails sent through the system.


Are you planning to implement a robust cost-effective Grievance Redressal System in your institution? Feel free to call us right away! We believe in outdoing the best in serving you.

ONLINE GRIEVANCE REDRESSAL SYSTEM DEMO

Username: admin@gmail.com
Password: admin

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WEB ADMIN PANEL SCREENSHOTS

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FEATURES OF ONLINE GRIEVANCE REDRESSAL SYSTEM - HOW IT WORKS?

grievance redressal system

Appicial's Online Grievance Redressal System, the latest productivity enhancement tool that comes with stellar features makes it a must-have tool for educational institutions worldwide. It gives every opportunity for the organization to implement a set of procedures by redressing grievances in a highly transparent and confidential manner, enabling maximum accountability and positive ambiance across the institution.

USER INTERFACE AND REGISTRATION

The user panel within the online grievance system lets users register for an account post which they can lodge complaints.

There is a ‘forgot password panel’ that lets users recover their account credentials via email resetting password link.

Additionally, it lets users view all complaint tickets created by them, view replies posted by grievance cell members and also add attachments to support their complaints/issues.

ADMIN INTERFACE

The admin panel lets perform a wide array of functions such as adding grievance cell members, creating and monitoring accounts of the grievance committee. The admin can view and manage complaints send by the user and can also verify registered users to check their authenticity.

REPORTS

The system allows the generation of fully customized reports. Reports include all important detail such as ticket status, category, complaint type, date of posting, actions taken etc. There is also an option to download the report in excel and pdf format.

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