Customer Support Services
We support your prospects and customers via Livechat, telephone, email, WhatsApp, and social media channels 24/7. In addition, our multilingual customer care teams will be an extension of your business, providing the best contact center services.
Customer Care Services
Hire dedicated customer support experts who will learn about your business and sound like your in-house staff.
We have helped more than 150 startups and large and medium enterprises from the USA, Western Europe, and the UK to gain customers and strengthen existing ones.
Inbound Customer Support
Our customer support representatives will respond to your customer's inbound requests. We will provide your customers with all the information they need about the company, product or service you provide, the benefits of your company, and the discounts you provide. Outsourcing customer support services means we will cover your pre-sale, inbound sales and order taking, and order processing.
Outbound Customer Support
Our customer support representatives will contact your customers on behalf of your company. The customers will communicate with our customer support (real person), not a machine. You built a relationship of trust with your customers. Few examples of the outbound customer services we provide:
- Telesales
- Customer Research
- Lead Qualification
- Call Center Services
Technical Customer Support
Appicial provides comprehensive first, second, and third-line outsourced technical support tailored to your unique needs. Our experienced technical support specialists work remotely with your company of all sizes from diverse industries.
While your IT division is busy fixing critical technical issues, we can help you by providing basic help desk and service desk coverage, taking this burden off your shoulders. We will offer you more in-depth technical assistance for your customers around the clock. We provide your customers with expert product and service support for even the most complex and challenging issues.
Depending on your needs and business processes, we can structure your IT support around levels (L1, L2, L3) or tiers (T1, T2, T3). We will handle your technical support in various ways, including by phone, email, live chat or video, chatbots, online tutorials and how-to's, message boards, and other logging tools.
Help Desk Support
We will help you to build a long-term relationship with your customers through our ongoing customer support. Customer support outsourcing means we will empower your customers with long-term success with your service or product. Few examples of customer success management services we provide:
- Holistic Customer Success
- Customer Satisfaction and Retention
- Portfolio Growth Customer
- Cross-selling and Upselling
- Promotional Campaign Support
Complaint Management
We will help you achieve the following goals in handling the complaint management process:
Customer satisfaction: We will reduce customer dissatisfaction and strengthen customer loyalty.
Quality assurance: We will help you improve the product or service through complaint management when customer feedback reaches the right departments.
Overall client rating is 5 out of 5 for Appicial by 1000+ clients.
