WHAT IS ONLINE GRIEVANCE REDRESSAL SYSTEM?

AICTE Norms on the provision of
An Online Platform for Institutions on Grievance Redressal

• In a statement issued by the Human and Resource Minister in 2012, it was stated that every higher institution will have a Grievance Redressal System to address the complaints of students, faculty and non-teaching staff members.
• The All India Council for Technical Education (AICTE) issued a directive in 2012 making it mandatory for all its affiliated education institutions to provide a Grievance Redressal mechanism that could receive and dispose of grievances online.
• According to AICTE, an annual report of a number of complaints received, disposed and pending are required to be submitted by every institution affiliated to it.
• The institute will also take the performance of the online grievance redressal system as a factor in renewing the approval of the institution every year.

At Appicial, we design & develop a complete Online Grievance Redressal System for institutions at the most affordable price.

WHAT ARE THE BENEFITS OF AN ONLINE GRIEVANCE REDRESSAL SYSTEM?

• Using a robust Grievance Redressal System in place, every technical and management institution in the country will be able to ensure greater accountability, responsiveness and fair practice.
• As the system is built within a strong framework to accurately capture feedback on the administration’s performance, this will help to correctly evaluate the efficiency of institutes by higher authorities.
• The online Grievance Redressal has an edge over traditional complain registering procedures as it is more streamlined and allows a systematic approach to addressing problems and coming up with their concerned solutions.
• Using the online GRS, all kinds of grievances pertaining to attendance, admission, examination, discipline, evaluation, following rules and regulations, violation of practices and other academic as well as non-academic matters can be addressed.

The main advantage of this online portal is to prevent unfair practices within educational institutions while providing an efficient mechanism to address complaints and grievances. Moreover, it helps the grievance cell member to inquire and analyze complaints in a strictly transparent and confidential manner. Some of the advantages of the online grievance redressal system that can be brought to light are:

• Provide security and confidence to the victim/affected person to come forward and register complaints without intimidation or fear.
• Allowing reception and redressal of complaints and their solutions in a speedy, transparent manner.
• Round the clock availability in comparison to paper-based complain systems.
• Automation of complete grievance procedures right from registration to closure.

PROCESS / STEPS OF USING THE ONLINE GRIEVANCE REDRESSAL SYSTEM

• A student, staff or faculty member who needs to lodge a complaint should register themselves in the website by entering their valid credentials.
• Upon successful registration of complaint, the user will be given a complaint ID (acknowledgment number) that should be noted for future reference.
• The system will automatically send complaint alert to admin prompting them to take appropriate action.
• Once the complaint authenticity is verified by the admin, it is taken forward to cell members who deal with such issues to deliver action.
• The action is once taken shows complaint resolved and can be viewed by the user. The user can reopen the case if they are not satisfied with the action.
• The authorities and stakeholders of the institution find it extremely effective in online grievance mechanism as it lets them handle and resolve issues at every step in a highly confidential manner with the help of alerts/SMS’s and Emails sent through the system.

Are you planning to implement a robust cost-effective Grievance Redressal System in your institution? Feel free to call us right away! We believe in outdoing the best in serving you.